Grouping manuals in a site

This lesson will show you how to group manuals within your site.

Note: This feature is not available if your site is connected to Zendesk or WordPress.

What is a group?

Groups are used to divide manuals into broader categories. In the example below, Customer Support is the group. Separating manuals can make it easier for your end users to navigate through your site.


Add a new group

Click on the dropdown next to Site Contents

Select "New Group"


Andrew Nilsen

Can we create similar dividers within a manual to help better organize chapters?

Greg DeVore

@Andrew - There isn't any way to create dividers inside of a chapter.

Matthew Stephens

Is there a way to have two groups side by side. Say a list of top articles on the left and new articles on the right?

Greg DeVore

@Matthew - Groups are only for grouping manuals. You can't group collections of articles.


"Groups" don't seem to be really groups. Its just label that is indistinguishable from Manual Labels in my big list of Site Contents (which isn't even alphabetically ordered to begin - that needs to be fixed). I was expecting to be able to actually put Manuals inside a Group that is collapsible.

Trying to manage dozens of manuals is very frustrating.

Ja DeVore

@Feidhlim - Currently, groups is meant to organize manuals for the end-user view of the knowledge base. But your point is valid--managing a large number of manuals in the Admin area gets to be tricky.

Our team is planning to improve the Admin experience when it comes to manual management. We do not have a set date on when the improvement will be released, but it is on our road map.

Thanks for the feedback!

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