ScreenSteps

Change which version of an article is shown in the published knowledge base or restore a previous version of an article for editing

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The ScreenSteps Content Management area allows you to restore a previous version of an article for editing or change which version of an article is visible in the published knowledge base.

Click on an article title to view the article

click on article title

Select the version you want

You can view the versions by clicking on the Article Versions menu.

Select article version

Display to Users or Restore Version

Select either Display to Users or Restore Version.

  • Display to Users - This action will publish the selected version of the article so that it displays in the published knowledge base. Note that the latest version of this article is still the version that users can edit in the article editor.
  • Restore Version - This action will create a new version of the article using the content from the selected version. This restored version will not immediately be visible in the published knowledge base. You can edit the restored version before publishing it.
Restore or Display

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