Why do some videos I embed in my articles not work properly?

Updated Jul 05, 2018

By default, ScreenSteps strips out unsafe HTML. This may prohibit certain video embed code from working properly (e.g. the full screen option). You will need to activate the Allow unsafe HTML in sites and articles option in ScreenSteps in order for all video controls to work.

Select Account > Account Settings

Select account settings

Check "Allow unsafe HTML in sites and articles"

Click Update to save changes


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