See How Many Articles Are Viewed


ScreenSteps includes viewing analytics on the Small Business Plan and above. Viewing analytics is to be used on internal documentation. Public facing knowledge bases are recommended to use Google Analytics.

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Hello, I would like to know how the viewing system works regarding reference.
For example, I create an article (original) and I add this article to 2 other chapters using reference. Then, am I gonna get a single count for my article or it will give a count for each article (original, reference 1, reference 2)?

Trey Melton

We have hundreds of sites that we allow our clients to view our KB ( only when logged in, of course ) on. How do we connect the reporting to each of these instances so that we can see what users are searching for? Right now it seems to only report what we internally search for, not our clients.

Amie Barder

@Jules: Each reference will have its own separate count.

Amie Barder

@Trey: So long as the user is logged in, their views should appear in your reporting. I'm going to start a support ticket for you so that was can investigate this further.

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