This article will show you how to add a link to an existing article, heading within an article, manual or chapter in your site. The advantage of using this method to add links in your articles is that no matter where you move your articles in your site, ScreenSteps will maintain the link. This prevents your links from breaking if you ever reorganize your site.
Highlight the text you want to turn into a link
Link to Knowledge base or Heading
To link to a heading in the current article select the Heading option. To link to a different article in your knowledge base select the Knowledge Base option.
Select the resource you want to link to
If you are linking to a heading within the same article then select the heading from the list that appears.
If you are linking to a manual, chapter, article, or heading in another article then click on the titles (1) in the knowledge base browser until you find the resources you want to link to. Click the Link button (2), specify behavior when opening the link (3 optional), and then the Done button (4) to create the link.
The inline option will not work for articles that are published to Zendesk.
Click OK
Click Save & Publish
Highlight the text you want to turn into a link
Link to Knowledge base
To link to a heading in the current article select a heading from Heading Link menu. To link to a different article in your knowledge base select the Knowledge Base Link option.
Select the resource you want to link to
If you are linking to a heading within the same article then select the heading from the list that appears.
If you are linking to a manual, chapter, article, or heading in another article then click on the titles (1) in the knowledge base browser until you find the resources you want to link to. Click the Link button (2), specify behavior when opening the link (3 optional), and then the Link button (4) to create the link.
The inline option will not work for articles that are published to Zendesk.
Click Save & Publish
What if the article I want to link to does not yet exist? It happens quite frequently to me that while I am writing an article I need to refer to articles or chapters that I haven´t yet written. It would be very helpful if I could "create" these other articles (not their contents, just their names) so I could write them later without having to interrupt the article being written. Is there a way to do that?