When trying to capture a screenshot my screen shifts or resizes

Updated Feb 04, 2020

This article describes how to fix issues you may encounter while trying to use screen capture on Windows 10 and a version of ScreenSteps Desktop prior to 4.2.2. In version 4.2.2 all known causes of this bug have been fixed. You can download the latest version from the downloads page or by checking for updates within the desktop software.

https://www.screensteps.com/downloads

Windows 10

When trying to capture a screen shot the screen will resize if more than one monitor is attached to the computer and the zoom setting for the monitors is not the same. The workaround is to set the zoom setting to the same value for both monitors.

Right-click on desktop and choose "Display settings"

Open Display settings

Make sure both zoom settings are the same

6 Comments

daniel

I tried both at 125% and it didn't work, changed both to 100% recommended and it work great. Thank you.

James

Hi there, I am currently running version 4.2.0 (582), but I am still having this issue. I have restarted ScreenSteps a few times but this hasn't helped. Do you have any advice?

Trevor DeVore

@James - the current desktop version is 4.2.0 (592). Two things -
1) Try updating to the latest version.
2) If that doesn't fix the problem try restarting the computer.
3) If that doesn't fix the problem email support@screensteps.com. If you can include a picture of what you are seeing along with information on your monitor configuration it would be very helpful.

Norman

It works after adjust 100%!
Thank you!

Trevor DeVore

@Norman - I'm glad it is working for you. Last week we released a 4.2.2 update that makes further improvements to screen capture so that you do not need to adjust your monitor to 100%.

https://www.screensteps.com/downloads

Norman hakim

problem solved!!!!!!!!

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